Complaints and dispute resolution
Last updated: 13 October 2026.
Contact WizTec
To resolve an issue relating to a service, first contact Contact form ↗, stating the request or service concerned.
Electronic Complaints Book
The provider states that it offers the Electronic Complaints Book. The official platform can be accessed and the provider searched by its tax identification:
Open the Electronic Complaints Book ↗
Alternative consumer dispute resolution
For low-value consumer disputes covered by Article 14 of Portuguese Law No. 24/96, the consumer's express choice may require arbitration or mediation through a legally authorised centre, under the applicable terms.
The centre's territorial and subject-matter jurisdiction depends on the location and service.
See the official list of alternative dispute resolution bodies on the Directorate-General for Consumer Affairs portal.
Legal framework
Relevant provisions include Portuguese Law No. 144/2015, as amended, and Law No. 24/96, particularly Article 14. Information on the applicable centre must reflect the activity and actual territorial jurisdiction.